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圖書服務FAQ常見問題集

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    • 資料來源:圖書資訊處
    • 日期:2011/07/29

    圖書服務FAQ常見問題集

    -入館、辦證服務-

    問題
    解答

    我是正修的師生,要怎麼進入圖書資訊處A館?

    本校教師刷個人身份證即可進入,學生持學生證刷卡入館,未帶學生證者亦可刷個人身份證字號。

    我是校外讀者,要怎麼進入圖書資訊處A館?可以借書嗎?

    年滿16歲者,可攜帶「身分證」或「駕照」等有效證件於一樓入口處換取「臨時證」刷卡入館。

    我是一年級新生,要怎麼借書?

    持個人學生證或其他有照片之有效證件到圖書資訊處一樓櫃台,即可借閱圖書。

    我是轉學生、復學生,要怎麼借書?

    持個人學生證或其他有照片之有效證件到圖書資訊處一樓櫃台,即可借閱圖書。

    畢業校友可以借書嗎?

    可以。至圖書資訊處A館一樓流通櫃臺辦理校友借書證,可憑借書證借閱圖書,辦證詳情請閱【校友、校外人士(兼任教師)借書證申請辦法】

    校外讀者可以借書嗎?

    可以。至圖書資訊處A館一樓流通櫃臺辦理校外人士借書證,可憑借書證借閱圖書,辦證詳情請閱【校友、校外人士(兼任教師)借書證申請辦法】

    -Access, Card Issuance Service-

    Question Answer

    How do faculty and students at Cheng Shiu University access Building A of the Office of Library and Information?

    They can access the building with their ID Cards and Student Cards, respectively. A student without a Student Card can present his/her ID Card for entrance.

    How do visitors access Building A of the Office of Library and Information? Can they borrow books?

    Visitors aged 16 and above may obtain a “temporary card” with a valid identity card, such as an “ID Card” or a “driver’s license” at the entrance on Floor 1.

    How does a freshman borrow books?

    Please present your Student Card or any other valid identity card with a photo at the front desk on Floor 1 of the Office of Library and Information to borrow books.

    How does a transfer or reentry student borrow books?

    Please present your Student Card or any other valid identity card with a photo at the front desk on Floor 1 of the Office of Library and Information to borrow books.

    Can alumni borrow books?

    Yes. Please apply for an Alumni Library Card at the front desk on Floor 1 of Building A, Office of Library and Information, to borrow books. Refer to【Library Card Application Regulations for Alumni and Visitors (Part-Time Faculty)】for more details.

    Can visitors borrow books?

    Yes. Please apply for a Visitor Library Card at the front desk on Floor 1 of Building A, Office of Library and Information, to borrow books and refer to【Library Card Application Regulations for Alumni and Visitors (Part-Time Faculty)】for more details.

    -圖書借還服務-

    問題
    解答

    最多可以借幾本書?可以借多久呢?

    圖書資訊處A館依讀者不同的身分制定不同的借閱規則,詳情如下:

    1.教職員工(含研究生)可借閱總冊數25冊,借期42天。

    2.一般學生可借閱總冊數15冊,借期21天。

    3.校友可借閱總冊數8冊,借期21天。

    4.校外人士可借閱總冊數5冊,借期14天。

    借閱的圖書可以辦理續借嗎?要怎麼續借?

    借閱之圖書在無人預約及無逾期條件下,可以在到期日前一天及當天續借乙次,續借的辦法有:

    1.線上續借:讀者從圖書資訊處網頁內的個人借閱查詢,登入帳號、密碼後點選欲續借之圖書即可。

    2.電話續借:以電話方式告知流通櫃台館員個人學號(證號)及欲續借之圖書,由流通櫃台館員協助處理。

    3.E-MAIL續借:寄信至圖書資訊服務信箱library@gcloud.csu.edu.tw,於信件內容附上個人學號(證號)、姓名及欲續借之圖書詳細資料。

    要怎麼預約圖書呢?

    當讀者在館藏查詢系統內查到的圖書【館藏狀態】顯示【出借中】,可利用以下方式預約圖書:

    1.線上預約:直接於查詢畫面點選欲預約之圖書,登入個人帳號、密碼後即可。

    2.電話預約:以電話方式告知流通櫃台館員個人學號(證號)及欲預約之圖書,由流通櫃台館員協助預約。

    3.E-MAIL預約:寄信至圖書資訊服務信箱library@gcloud.csu.edu.tw,於信件內容附上個人學號(證號)、姓名及欲預約之圖書詳細資料。

    ※圖書到館後本館會以E-mail方式通知讀者,請讀者務必注意電子信箱是否收件正常。

    我預約的書怎麼被取消了呢?

    當讀者預約的圖書已被歸還至本館,本館會依預約順位以電子郵件方式通知讀者前來取書並保留7天,若讀者未於保留時間內取書則取消該讀者預約紀錄。

    我要怎麼查詢個人借閱狀況呢?

    本館提供二個管道供讀者查看個人借閱狀況:

    1.連結本館網頁並點選「館藏資源」項目內的『個人借閱查詢』,輸入個人證號、密碼,證號的部分:學生請輸入學號,教職員工則輸入職員編號,校友及校外人士請輸入借書證號碼,密碼忘記請電洽本館一樓流通櫃臺詢問。

    2.連結本館網頁,點選「快速連結」項目內的『個人借閱紀錄查詢』,輸入個人證號、密碼即可。

    我無法登入查詢個人借閱狀況怎麼辦?

    無法成功登入查詢個人借閱畫面,可能是下面幾種原因造成:

    1.密碼輸入錯誤。

    2.辦理校友證及校外人士證時並未設定密碼,密碼欄位是空值。

    可以幫同學代借或代還圖書嗎?

    可以幫同學代歸還圖書,但不可以幫同學代借圖書,也不可私自持他人證件借書。

    如果借的圖書遺失了怎麼辦?

    發現圖書遺失請讀者立即至一樓流通櫃台辦理賠償手續,以免因逾期另加計逾期罰金,賠償辦法有以下方式:

    1.由讀者自行購買原書賠償:如有新版,以新版取代。精裝本不能以平裝本賠償。直接賠償所遺失之圖書,即可辦理賠償。

    2.由本館代買原書賠償:讀者以原書定價的金額賠償;無法查得原書定價時以頁數計算,每頁以新台幣二元計;如果遺失圖書為絕版書,市面上已購買不到時需以原書定價的五倍金額賠償。

    圖書資訊處A館沒開放時,要怎麼歸還到期的圖書呢?

    讀者可利用還書箱還書,還書箱位置設置於面向本館大門的右側牆上。

    本館館藏目錄查到之圖書,為何書架上找不到?

    本館館藏網頁上【館藏狀態】顯示【在架上】卻在書架上找不到時,讀者可至一樓流通櫃台填寫圖書協尋單,本館會由館員依協尋書單找書,二個禮拜內找三次,找尋結果會以E-mail方式回覆讀者。

    期刊可以外借嗎?

    為保存期刊資源的完整性及期刊的新穎性,現期期刊不提供外借,,讀者有需要可利用影印或掃瞄的方式,過期的裝訂期刊則提供外借,借閱方式請參見規則辦法。

    請問期刊不在架上該怎麼辦?

    期刊不在架上的可能原因為:

    1.該卷期本館尚未收到,向書商催補中。

    2.置放於相關科系圖書室,尚未回館。

    3.被讀者放到櫃子內,請掀開櫃子找。

    4.被讀者置放在各樓層閱覽桌椅上或待上架區。

    5.正被其他讀者使用中。

    6.其它如被讀者使用後放錯位置或被讀者藏起來…等等。

    讀者若有任何疑問皆可詢問一樓流通櫃台館員。

    請問圖書資訊處A館內有收藏考古題嗎?

    圖書資訊處A館目前沒有收藏本校研究所考古題。

    學生專題放在哪裡?可以外借嗎?

    本校學生專題收藏於四樓「正修人著作區」,有提供讀者外借服務。

    圖書資訊處A館有畢業紀念冊嗎?

    畢業紀念冊因涉及個人資訊安全問題,故不陳列也不提供外借服務。

    請問有過期的報紙嗎?可以外借嗎?

    本館僅收藏近三個月內的舊報紙,近一個月的報紙放置於一樓,其餘放置於二樓,如需利用請洽一樓流通櫃檯館員。

    -Borrowing and Returning Books-

    Question Answer

    How many books can I borrow? How long can they be borrowed for?

    Building A of the Office of Library and Information has set the following borrowing rules based on reader identity:

    1. Faculty and staff (including graduate students) can borrow up to 25 books for 42 days.

    2. A student can borrow up to 15 books for 21 days.

    3. An alumnus can borrow up to 8 books for 21 days.

    4. A visitor can borrow up to 5 books for 14 days.
    Is renewal service available? How do I renew a borrowed book?

    A borrowed book can be renewed once on the due date or the day before the due date if no reservation has been made and no late return rules are set. Ways to renew are as follows:

    1. Online renewal: Log into the personal library account with your username and password on the Office of Library and Information’s website to select books to be renewed.

    2. By phone: Call a librarian at the front desk and tell him/her your student number (library card number) and the book to be renewed; he/she will help you complete the renewal process.

    3. By e-mail: Send an email containing your student number (library card number), name and the details of the book to be renewed to library@gcloud.csu.edu.tw.
    How do I reserve a book?

    If【Status】of the book searched in the library system is【On Loan】, a reservation for the book can be made via the following methods:

    1. Online reservation: Select the book to be reserved on the query screen and then login with your username and password.

    2. Phone reservation: Call a librarian at the front desk and tell him/her your student number (library card number) and the book to be reserved; he/she will help you make the reservation.

    3. E-MAIL reservation: Send an email containing your student number (library card number), name and the details of the book to be reserved to library@gcloud.csu.edu.tw.

    ※When the book is returned, the library will notify you by email. Please make sure that your email account can receive emails.

    Why is my reservation cancelled?

    There are two ways for readers to view their personal borrowing history:

    1. Visit the library website to select “Personal Borrowing History” under “Library Resources” and enter your card number and password. Card number refers to student number, faculty/staff number or alumni/visitor library card number. If you forgot your password, please contact the front desk on Floor 1 by phone.

    2. Visit the library website to select “Personal Borrowing History Query” under “Quick Links” and enter your card number and password.
    What should I do if I cannot login to see my borrowing history?

    Login failure for viewing personal borrowing history may be due to the following reasons:

    1. Password is entered incorrectly.

    2. Password is null because it was not set when an alumni or visitor library card is issued.
    Can I borrow or return a book for a classmate? You can help a classmate return a book, but you are not allowed to borrow a book for him/her. Using another person’s card to borrow books is also prohibited.
    What should I do if I lose a borrowed book?

    If you lose a book, please report the loss to the front desk on Floor 1 immediately to avoid overdue charges. Replacement may be provided in the following ways:

    1. The reader can buy the new book: Please buy the latest edition if available. A hardcover edition cannot be replaced by a paperback one. The replacement procedure may be completed once the reader provides the new book.

    2. The library can buy the new book: The reader pays the list price of the lost book. If it is impossible to find the list price, the price is calculated on a per-page basis. Each page costs NT$2. If the lost book is out of print and no new book is available on the market, the reader needs to pay five times the list price.
    How do I return books if Building A of the Office of Library and Information is closed? A return box placed to the right side of the wall in front of the building entrance is available for returning books.
    Why can’t I find the book on the shelf specified in the Library Catalog? If the book is not on the shelf even though the【Status】of the online library catalog is【On the Shelf】, a reader can fill out a search form at the front desk on Floor 1. Our librarians will search for the book specified in the form three times in two weeks. The search result will be sent to the applicant by email.
    Can I borrow journals? In order to maintain the integrity and timeliness of journals, no latest journals can be checked out. Readers may make a copy of, or scan, the latest journals if necessary. Out-of-date bound journals can be borrowed. Please refer to the relevant borrowing regulations for out-of-date bound journals.
    What should I do if the journal I am looking for is not on the shelf?

    A journal may not be on the shelf for the following reasons:

    1. The library has not yet received the journal and has already asked the publisher to expedite the process.

    2. The journal is placed in the library of a relevant department.

    3. The journal was put in a cabinet by a reader. Please open the cabinet to look for it.

    4. The journal was put on a reading table or chair on any floor or placed in the area for books to be shelved.

    5. Someone is using the journal.

    6. A reader put the journal on a wrong shelf, hid it away, etc.

    Should you have any questions, please contact a librarian at the front desk on Floor 1.
    Does Building A of the Office of Library and Information collect past exam papers? Building A of the Office of Library and Information currently does not collect past exam papers of graduate institutes of Cheng Shiu University.
    Where are student projects? Can I borrow them? Student projects are stored in Cheng Shiu Works Area on Floor 4 and can be checked out.
    Does Building A of the Office of Library and Information collect yearbooks? Yearbooks may not be displayed and checked out for information safety reasons.
    Does the library have out-of-date newspapers? Can I borrow them? Only newspapers published within the recent three months are collected. The newspapers published within the most recent month are stored on Floor 1, and the rest are on Floor 2. Please contact a librarian at the front desk on Floor 1 if you would like to borrow them.

    -館際合作-

    問題
    解答

    請問如何申請館際合作?

    1. 確定本館無館藏,則可利用「全國文獻傳遞服務系統」,第一次申請者需先上線於讀者專區申請帳號,本服務僅限在校學生與教師。

    2. 提出申請件並確定欲申請之圖書館,讀者可利用Internet查尋各校圖書館之線上目錄,並注意每間學校的費用與處理天數。

    3. 申請件到館後會以E-mail方式通知讀者,請讀者至一樓流通櫃臺取件並付費。

    館際合作的文件要幾天才收得到?

    因各館處理時效及傳遞方式不同,大約3-14天左右。

    可以去其他學校借書嗎?

    可以。

    本校師生可持證至一樓流通櫃臺借用館合證,向櫃臺館員說明欲借之學校的館合證,即可持館際借書證至合作館借書,唯需遵守對方圖書館之規定。

    我的密碼忘記了,怎麼辦?

    請在「全國文獻傳遞服務系統」的讀者專區點選「忘記密碼」,讀者只要鍵入您的個人身份證字號,系統自動以E-mail方式告訴讀者個人密碼。

    帳號取消或過期如何處理?

    讀者可E-mail給業務承辦館員,告知您要申請期限延長或是刪除帳號,本館會盡快為您處理,也可電話聯繫07-7310606分機2358。

    學位論文可否申請全文影印?

    此問題需視呈交論文時作者是否簽署同意授權書,否則被申請館會依照智慧財產權法,最多僅能提供複印全文的三分之一。

    - Interlibrary Cooperation-

    Question Answer

    How do I apply for interlibrary cooperation?

    1. If you have checked that the library does not have the book you are looking for, you can use the Nationwide Document Delivery System to find it. First time registration is required to create a reader account under the Reader Section of the system. The service is only available for current students and faculty.

    2. After submitting an application and selecting the library, readers can search online library catalogs of different schools and should pay attention to the handling cost and time for each school.

    3. When the book applied for arrives, a notification email will be sent to the reader. Please pick up the book and pay the fee at the front desk of Floor 1.

    When will the book applied arrive?

    It takes approximately 3 – 14 days depending on the handling schedule and the delivery method of the library that owns the book.

    Can I go to another school to borrow books?

    Yes.

    Faculty and students may ask for an interlibrary cooperation card for the school to be visited at the front desk on Floor 1 to borrow books from another library. They must comply with the requirements of any other library.

    What should I do if I forgot my password?

    Please select “Forgot Password” in the Reader Section of the Nationwide Document Delivery System to enter your ID Card number. The system will automatically inform you of your password by email.

    What should I do if my account is cancelled or expired?

    You may send an email to the librarian in charge to request time extension or account deletion. We will handle your request as soon as possible. You can also contact us by phone at 07-7310606 Ext. 2358.

    Can I apply for a full-text copy of a thesis/dissertation?

    The answer depends on whether or not the author has signed the Copyright License Agreement when the thesis/dissertation was submitted. If the author did not sign the Agreement, only one-third of the thesis/dissertation can be copied according to intellectual property regulations.

    -其他服務-

    問題
    解答

    無線網路應該如何設定?

    本館區域皆提供無線上網,本校教職員工生於校園內首次使用無線網路,請依照計算機中心網路組公佈之認證方式,通過網頁式系統認證後方可連線使用,認證進行方式為:當無線網路自動取得IP後再啟動網頁瀏覽器(如IE)即可進入認證網頁畫面。如有不清楚或疑問者可連絡網路組人員,分機2381。

    有印表機可以列印報告嗎?

    本館於1F資料檢索區旁有提供印表機供讀者輸出報告、資料。

    收費如下:黑白列印一頁2元,彩色列印一頁5元,購買儲值卡一張150元,卡片回收可退10元。

    讀者有需要可洽1F流通櫃台。

    有影印機嗎?怎麼計費?

    本館於1樓檢索區旁設有自助影印區,讀者可至一樓流通櫃台購買影印卡(一張150元),如有需要單張複印可洽一樓流通櫃台。

    學生可以推薦圖書嗎?

    本館讀者皆可透過「線上書刊推薦」推薦圖書,,推薦前請先查詢本館館藏館藏查詢系統,確認無此館藏後,才請填寫薦購單。

    在館內使用筆記型電腦上網,需要自備網路線嗎?

    本館全館已建置無線wifi,本校讀者可自行登入帳號密碼即可使用無線網路,校外讀者若有需要可自行申請 iTAIWAN帳號密碼,設定方式請參考網頁無線網路設定說明

    如何借用研究小間、小組討論室?

    本館1~4樓設置有19間研究小間與2間小組討論室,提供本校教職員生借用,唯借用小組討論室需5人以上。相關規定請參閱空間設備及器材使用施行細則。

    圖書資訊處A館有掃描器嗎?

    本館一樓資料檢索區有提供一台掃描器供讀者借用。

    -Other Services-

    Question Answer

    How do I connect to the wireless network?

    A full-coverage wireless network is available for the library. Faculty and students need to be certified by the means disclosed by the Internet Section of the Computer Center to connect to the wireless network with web-based system credentials for the first time. Certification means: Open a web browser (IE, etc.) after the wireless network automatically obtains IP. A certification screen will then be shown. Should you have any questions, please contact the Internet Section (Ext. 2381).
    Can I print out reports?

    There is a printer next to the Information Access Area on Floor 1 for readers to print reports or documents.

    Fee: NT$2 per black and white page; NT$5 per color page; NT$150 per print card. NT$10 will be refunded for card withdrawal.

    You can purchase a print card at the front desk on Floor 1.
    Is there a copy machine? How much does photocopying cost? There is a self-service photocopying area next to the Information Access Area on Floor 1. You can purchase a photocopy card (NT$150 per card) at the front desk on Floor 1. Single page copy is also available at the front desk.
    Can a student recommend books?

    Readers can make recommendation through Online Book Recommendation. Please check our catalog system to make sure that the library does not have the book recommended before filling out the recommendation form.

    Can I connect to the Internet through my laptop? Do I need to bring a network cable? A full-coverage wireless network is available for the library. Readers may log in with username and password to access the network. Visitors can create an iTAIWAN account for network connection if necessary. Please refer to wireless network instructions for setup.
    How do I borrow a study room or a group discussion room? There are 19 study rooms and 2 group discussion rooms available for faculty and students on Floors 1 through 4. A minimum of 5 people is required for using a group discussion room. Please refer to the Room and Equipment Usage Guidelines for relevant rules.
    Is there a scanner in Building A of the Office of Library and Information? There is one scanner available in the Information Access Area on Floor 1.